Gmail is now a trending topic on Twitter as news of today’s outage spreads. Â For a company that aims to “organize the world’s information” I’ve been surprised at their lack of transparency in situations like this in the past. Â While I realize they’ve kept Gmail in perpetual ‘beta’ the reality is that people have come to rely on the tools Google provides on a daily basis.
I believe that users can accept delays or outages, but only if they’re respected enough to be kept informed. Â That’s why I was glad to see their recent Twitter update announcing the outage with a link to additional information. Â Hopefully, this openness is a trend that will continue.
UPDATE: Google has posted a detailed explanation of yesterday’s Gmail outage.
